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First I thought the DVDs were wrong and I used to throw them away and now I realized some don’t damage and work perfectly. I have the same problem, I have tried everything, formatting, reinstalling deleting the upperfilters and lower filters, I can record CD ok but DVDS sometimes and then suddenly it stops recording and my DVD drive disappears, I restart and it reinstalls. It happens almost everytime an update downloads from Microsoft to my computer and almost everytime I install a new program on it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I had to call tech support like Monika Thank you Damien, Worked perfect

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Hewlett Packard Enterprise International.

Hl Dt St Dvdram Gsa 4084n Ata Device Driver Download

The only driver I fvdram is the attached. I have had this problem off and on for a while. Anyone have any more suggestions?? When booting up, the system will notice the hardware is installed, and if you are lucky, will look for the missing driver automatically on the system.

HL-DT-ST GSAN Firmware KQ09 Download

All in all, it was rather simple, except, I couldn’t have done without HP tech support. I live in Spain so I had to tranlate it! It happens almost everytime an update downloads from Microsoft to my computer and almost everytime I install a new program on it. My DVD showed up in Safe mode but had trouble in a regular boot up.


I had to call tech support like Monika It kept telling me that there was an issue with the drive. If you have “LowerFilter” do the same, delete it. The opinions expressed above are the personal opinions of ht-st-st authors, not of Hewlett Packard Enterprise.

Modified the registry and the drive seems happy again. From what I’ve heard this is actually a problem caused by Microsoft and it’s software and not actually a problem caused by HP.

Then, immediately upon reboot of the system, the computer recognizes new hardware is installed, and automatically adds the missing driver. I deleted it and back in business! I have uninstalled the driver, deleted the drive, reinstalled both and even changed the registry and it still does not work. It actually apparently comes down to a bug in Windows itself software and yet despite the numerous complaints Microsoft apparently has no intention of coming up with a permenant fix for this problem for all of us.

My computer would detect the drive but wasnt able to use it. I’ve had to reinstall the driver more times than I can count.

There were 20 occurrences in the System Event Log of a message: CD rom trouble shooting: I tried to uninstall the device, but the problem persisted. Before doing anything else, you can try this simple process: I tried several expensive different DVDs and it is a software conflict for sure. In the end I think I need an Apple!

Hi Monica, are you using Nero? Either locate the firmware download link, or call HP Tech Support see previous post! Hi everyone, I have been fighting with my cd rom for the last 3 days to include working with HP support.


The only way it works in my case is by not downloading any windows updates specially the windows player ones. All forum topics Previous Topic Next Topic. Went through the basic steps to try and solve the issue. There must be some driver missing or something because I have tried with different programs to record, Nero, Windows, sonic and even changed the DVD, it is something with my pavillion dv and the windows home XP.

Fernando, I contacted hp helpdesk support center and all they have done is tell me to take it back to ht-dt-sf service, they have already ht-d-st my DVD drive to a different model and my laptop is a dv and it is just 2 years old, I had the same problem with the previous DVD and the new one they have installed too.

However I only had an “upperfilter” in that folder I even changed the DVD unit and the problem started again and it does come and go after uninstalling and doing the the following: